Terms and Conditions
Welcome to HOP (www.fashiokart.com) These terms and conditions outline the rules and regulations for the use of our E-Commerce Store.
By accessing this website we assume you accept these terms and conditions in full. Do not continue to use our website if you do not accept all of the terms and conditions stated on this page.
The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and any or all Agreements: Client, You and Your refers to you, the person accessing this website and accepting the Company’s terms and conditions. The Company, Ourselves, We, Our and Us, refers to our Company. Party, Parties, or Us, refers to both the Client and ourselves, or either the Client or ourselves.
All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner, whether by formal meetings of a fixed duration, or any other means, for the express purpose of meeting the Client’s needs in respect of provision of the Company’s stated services/products, in accordance with and subject to, prevailing law of India.
Any use of the above terminology or other words in the singular, plural, capitalization and/or he/she or they, are taken as interchangeable and therefore as referring to same.
Cookies
We employ the use of cookies. By using (Store Name)’s website you consent to the use of cookies in accordance with (Store Name)’s privacy policy. Most of the modern day interactive websites use cookies to enable us to retrieve user details for each visit.
Cookies are used in some areas of our site to enable the functionality of this area and ease of use for those people visiting. Some of our affiliate / advertising partners may also use cookies.
License
Unless otherwise stated, (www.fashiokart.com) and/or its licensors (House of Pitaya)own the intellectual property rights for all material on www.fashiokart.com
All intellectual property rights are reserved. You may view and/or print pages from (www.fashiokart.com) for your own personal use subject to restrictions set in these terms and conditions.
You must not:
- Republish material from (www.fashiokart.com).
- Sell, rent or sub-license material from (www.fashiokart.com).
- Reproduce, duplicate or copy material from (www.fashiokart.com).
- Redistribute content from (Store Name) (unless content is specifically made for redistribution).
Disclaimer
To the maximum extent permitted by applicable law, we exclude all representations, warranties and conditions relating to our website and the use of this website (including, without limitation, any warranties implied by law in respect of satisfactory quality, fitness for purpose and/or the use of reasonable care and skill).
Nothing in this disclaimer will:
- Limit or exclude our or your liability for death or personal injury resulting from negligence.
- Limit or exclude our or your liability for fraud or fraudulent misrepresentation.
- Limit any of our or your liabilities in any way that is not permitted under applicable law.
- Or exclude any of our or your liabilities that may not be excluded under applicable law.
The limitations and exclusions of liability set out in this Section and elsewhere in this disclaimer:
- are subject to the preceding paragraph; and
- govern all liabilities arising under the disclaimer or in relation to the subject matter of this disclaimer, including liabilities that arise in contract, tort (including negligence) and for breach of statutory duty.
To the extent that the website and the information and services on the website are provided free of charge, we will not be liable for any loss or damage of any nature.
Return and Refund Policy
General Returns Policy
- Applicable products are returnable within the applicable return window if you've received them in a condition that is physically damaged, has missing parts or accessories, defective or different from their description on the product detail page on Amazon.in.
- If you report an issue with your Smartphone, Tablet, Laptop, Television, Air Conditioner, Refrigerator, Washing Machine, Microwave, we may facilitate scheduling a technician visit to your location and services availability depends on the location pin code. This visit is scheduled by placing an order with Amazon through Amazon.in Home Services. Subject to Amazon.in Home Services Terms and Conditions, a resolution will be provided based on the technician's evaluation report.
- We will carry out verification checks and return will be processed only if:
- it is determined that the product was not damaged while in your possession;
- the product is not different from what was shipped to you;
- the product is returned in original condition (with brand’s/manufacturer's box, MRP tag intact, user manual, warranty card and all the accessories therein).
- If you wish to return an electronic device that stores any personal information, please ensure that you have removed all such personal information from the device prior to returning. Amazon shall not be liable in any manner for any misuse or usage of such information.
- Products may not be eligible for return in some cases as covered in detail in the “Return Policy Types” table below, including cases of buyer's remorse such as incorrect model or color of product ordered or incorrect product ordered.
- Products marked as "non-returnable" on the product detail page cannot be returned. However, in an unlikely event of damaged, defective or wrong item delivered to you, we will provide a full refund or replacement, as applicable. We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement. We reserve the right to pick up the product to ascertain the damage or defect in the product prior to issuing refund/replacement.
- No additional information is required to return an eligible order unless otherwise noted in the category specific policy.
- Products may be eligible for replacement only if the same seller has the exact same item in stock
- On products where return is eligible (basis the policy defined in the Return Policy Types table below), if the seller does not have the exact same product in stock, a refund would be issued to you instead of a Replacement.
- Products purchased by international customers are not eligible for returns. However, orders made by international customers are eligible for refunds and customers will have to contact customer service within 5 business days from delivery date or estimated delivery date to claim refunds. For India based customers please refer to the display page to confirm the days of replacement / return specific to the item before purchase.
- To know about the Return window for Amazon Business orders, please visit here. here.
- In the event customers are found to misuse the return policy by excessively returning, or cancelling or not accepting the orders placed, Amazon reserves the right to warn and/or suspend and/or block and/or terminate such customer accounts, as necessary.
Note: If you've received a non-returnable product in a damaged/defective condition, you can contact us within 5 days from the delivery of the product. Note: All product categories are non-returnable for International Customers for Export Orders.
Return Policy Types with Descriptions:
Customers should check the display page for Return / Replacement policy applicable to the specific product before purchase.
Policy
Defective use case
Damage, Wrong Item use case
7/10 Days Service Centre Replacement
For defective items, you will have to reach out to the brand service Centre for further resolutions. For few items, we may facilitate scheduling a technician visit at your doorstep for troubleshooting only. Based on the assessment/ visit, final resolution (repair, refund, replacement) will be provided by brand only.
This item is eligible for free replacement, within 7/ 10 days of delivery in an unlikely event of damaged, or different/wrong item delivered to you.
Please keep the item in its original condition, with MRP tags attached, user manual, warranty cards, and original accessories in manufacturer packaging. We may contact you and / or carry out verification checks to ascertain the damage or defect in the item prior to issuing refund/replacement.
7/10 Days Replacement by Brand
For Defective items, brand will provide On-call support followed by a Technician inspection at your location. Brand technicians will repair the item or provide a replacement as per brand policies. On the basis of the technician's evaluation report, Amazon will provide resolution.
Please keep the item in its original condition, with MRP tags attached, user manual, warranty cards, and original accessories in manufacturer packaging. We may contact you and / or carry out verification checks to ascertain the damage or defect in the item prior to issuing refund/replacement.
This item is eligible for free replacement, within 7/ 10 days of delivery, in an unlikely event of damaged, or different/wrong item delivered to you.
Please keep the item in its original condition, with MRP tags attached, user manual, warranty cards, and original accessories in manufacturer packaging. We may contact you and / or carry out verification checks to ascertain the damage or defect in the item prior to issuing refund/replacement.
7/10 Days Replacement
This item is eligible for free replacement, within 7/ 10 days of delivery, in an unlikely event of damaged, defective or different/wrong item delivered to you.
Please keep the item in its original condition, with MRP tags attached, user manual, warranty cards, and original accessories in manufacturer packaging. We may contact you and / or carry out verification checks to ascertain the damage or defect in the item prior to issuing refund/replacement. For few items, we may facilitate scheduling a technician visit to your location. On the basis of the technician's evaluation report, we will provide resolution.
10/30 Days Returnable
This item is eligible for free return or replacement, within 10/ 30 days of delivery, in an unlikely event of damaged, defective or different item delivered to you. You can also return the item within 10/ 30 days of delivery for full refund.
Please keep the item in its original condition, with brand outer box, MRP tags attached, user manual, warranty cards, and original accessories in manufacturer packaging for a successful return pick-up.
We may contact you and / or carry out verification checks to ascertain the damage or defect in the item prior to issuing refund/replacement.
10 Day Free Returns & Exchange
This item is eligible for return within 10 days of delivery. You can also exchange this item for a different size/color (based on item availability) or return for a full refund.
Please keep the item in its original condition, with brand outer box, MRP tags attached, warranty cards, and original accessories in manufacturer packaging for a successful refund/replacement.
Non-Returnable
These items are not eligible for returns. However, in the unlikely event of damaged, defective or different item delivered to you, we will provide a full refund or free replacement as applicable. We may contact you to ascertain the damage or defect in the item prior to issuing refund/replacement. We reserve the right to pick up the item to ascertain the damage or defect in the item prior to issuing refund/replacement.
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